Privacy Policy

Effective Date: May 12, 2026

1. Introduction

At East Coast Cleaning Services LLC (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting any personal information you provide when using our website, East Coast Cleaning Services LLC (“Website”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name
Phone number
Email address
Service address
Any details submitted through contact forms, quote requests, or booking forms

Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and time spent on the site

This data helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Respond to inquiries and provide quotes
Schedule and manage cleaning services
Communicate about appointments, reminders, and service updates
Send invoices, receipts, or service-related communications
Improve our website and services
Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

Trusted service providers (such as booking systems and payment processors)
Employees or contractors who require the information to perform services
Legal authorities when required by law

5. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to:

Enhance user experience
Analyze website traffic
Improve website functionality

You can adjust your browser settings to refuse cookies if you prefer.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal data
Request correction or deletion of your information
Opt out of certain communications

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our Website may contain links to third-party websites, such as payment portals or review platforms.

We are not responsible for the privacy practices or content of those external websites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. SMS & Text Messaging Communications

By providing your mobile phone number to East Coast Cleaning Services LLC (“ECCS”), you consent to receive SMS and text message communications related to our services, including:

Appointment confirmations and reminders
Scheduling updates
Service notifications
Billing and payment reminders
Follow-up communications
Customer support messages

Message frequency may vary based on your scheduled services and communication preferences. Standard message and data rates may apply according to your mobile carrier plan.

You may opt out of receiving text messages at any time by replying STOP to any SMS message received from ECCS. For assistance, reply HELP or contact us directly at (757) 335-6290.

Consent to receive SMS communications is not a condition of purchase.

ECCS does not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

East Coast Cleaning Services LLC
Phone: (757) 335-6290
Website: eastcoastcleaningservicesllc.com